Reboot Your XFINITY Router from Your Mobile Device

How many times have you needed to leverage your decades of IT experience in network troubleshooting only to have the end result be, “Have you tried turning it off and on again?

I just had an experience where my parents’ internet stopped working, as it occasionally does when things get stale on the router (technical term I just created) and it needs to renegotiate with the ISP. Think of it as an “ipconfig /release and /renew”.

So not wanting to schlep over to their house I quickly Googled whether or not I could power cycle their router remotely in the off chance this was possible it’d really make things very efficient if they ever had internet issues.

Woah and behold – you can now do this with the XFINITY My Account mobile app for Android or iOS.

If you know your login credentials for Comcast (which I never do so I use LastPass on all my devices) you can log into your XFINITY account and manage your account, profile, customer service calls, WiFi settings, and even your router.

To reboot your router you can go to Internet Device > Restart this device and the app will send a reboot command through the internet directly to your router.  In a few minutes your router will complete its power cycle.

Of course, first you may want to disconnect your mobile device from the actual WiFi network/router which you are trying to reboot.

If you support friends/family then you’ll want their login info so you can remotely support them (I wouldn’t endorse having other people’s security info in most scenarios but if you have parents who yell at you about “the emails are broken” then this is a great tool.

 

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